WISEid: File Layouts and Templates

WISEid: File Layouts and Upload Templates

Notice about security best practices for vendors and LEAs:

When troubleshooting data issues that include Personally Identifiable Information (PII):

Do not use email to transmit data with PII as email is not a secure method to communicate between different organizations.

You should instead use a secure format such as secure FTP or encryption software to transmit PII-containing data.

The WISE Help Ticket platform is also considered secure. Initial tickets are NOT secure and you may not attach files for security reasons. However, once your help ticket has been opened and a DPI employee has reached out to you, both customers and DPI employees are able to securely and safely attach files during the 'back and forth' conversation to aid in ticket resolution. Visit the WISE help Ticket Tips webpage for more information.

For other options, visit the WISEstaff Files and Templates webpage.